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FAQ

Find instant answers to the most common questions about features, privacy, and your account.

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Privacy & Legal

Read our Privacy Policy and Terms & Conditions to understand how we protect your data.

Privacy Policy
Troubleshooting

Common Issues & Fixes

Breathing Sessions

My exercise stopped mid-session

Mindora automatically pauses if you receive a phone call and resumes when you're ready. If the session ended unexpectedly for another reason, force-quit the app and reopen it. Your progress is saved via Supabase.

AR Garden

AR Garden won't launch or is lagging

Ensure good lighting in your environment — ARKit requires ambient light to track surfaces. Try pointing your camera at a flat, well-lit floor or table. If issues persist, close background apps and restart Mindora.

Account

I didn't receive my OTP login email

Check your inbox and spam folder first. Ensure you typed your email correctly. If still missing, wait 60 seconds and request a new OTP from the login screen.

Sync & Progress

My butterflies / streaks disappeared

This can happen if you log in on a new device while offline. Open the app with an active internet connection to trigger a sync. If data is still missing after 5 minutes, email us with your account email and we'll investigate.

Analytics

My mood chart isn't showing data

The weekly chart populates after you log at least one mood entry using the 1–5 scale after a session. Complete a session, log your mood, then revisit the Insights tab. Data may take a moment to refresh.

Achievements

A badge I earned isn't showing

Badge awards sync with the server. Pull-to-refresh on the Achievements screen or log out and back in to force a sync. If a specific achievement badge still doesn't appear, describe which badge and when you earned it in an email to us.

FAQ

Frequently Asked Questions

How do I unlock a butterfly?
Mindora follows a unique 4-session lifecycle: Egg → Caterpillar → Pupa → Butterfly. After completing your 4th session in a cycle, you reach the Butterfly stage and permanently add a new, vibrant butterfly to your AR Garden. Start a new cycle immediately after.
Do I need a long meditation session?
Not at all. Mindora's core is built around 2-minute micro-resets — designed for people who have no time. We also offer 7 Advanced Calming exercises (body scan, progressive muscle relaxation, etc.) for when you want a deeper session, but nothing is mandatory.
Is my mood data private?
Yes, absolutely. Your analytics, emotional trends, and profiles are encrypted and stored securely via Supabase. We never sell your data to third parties, advertisers, or health trackers — ever. You can permanently delete all data from Profile → Delete Account at any time.
Will my exercise pause during a phone call?
Yes, gracefully. Mindora has Smart Session Pausing built in. When a call comes in, your breathing exercise or calming sound pauses automatically and waits for you to resume when you're done.
Can I use Mindora offline?
No, you cannot use Mindora offline. To perform exercises you need an internet connection. You can just view your progress up until now without an internet connection.
How do I delete my account?
Go to Profile tab → scroll to the bottom → tap "Delete Account". This permanently removes all your data (moods, garden, butterflies, badges) from our servers. The action is irreversible. If you change your mind, you'll need to create a fresh account.
Does Mindora replace professional therapy?
No. Mindora is a general wellness tool designed to help with everyday stress through science-backed breathing and mindfulness techniques. It is not a medical device or a substitute for professional mental health care. If you are experiencing a crisis, please contact a healthcare professional or call emergency services.
Which iPhone models are supported?
Mindora - Personal Mental Wellness Companion is optimized for all modern iPhones running iOS 16 and above, including smaller form factors like iPhone 13 mini. The AR Garden requires an ARKit-compatible device (iPhone 6s or newer). The app is portrait-only to ensure a focused, distraction-free experience.
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